FAQ - Frequently Asked Questions

What are the shipping times for your products?
We take 1-2 days to process your order, then 3-5 days to deliver it.

Do you ship worldwide?
Yes, absolutely. We ship worldwide.

Where do we ship your products from?
From Caen, France.

Do you provide tracking information for the product?
Yes, please wait 3 days after your order and contact us via email at contact.arawkan19@gmail.com to obtain the tracking information.

Some items are missing from my order, what should I do?
At Arawkan, we ensure every order is complete before shipping. While this is rare, if you experience any issues, please contact us at contact.arawkan19@gmail.com with your order number and details of the missing items. We will work quickly to resolve the situation.

I received a damaged item. What can I do?
We are sorry to hear this. Just send us a photo of the damaged item to the following email: contact.arawkan19@gmail.com, and we will send you a similar replacement item as soon as possible.

Where are you located?
We are located in Caen, France.

I still haven’t received my order. Why is it taking so long?
We apologize for the delay. Sometimes international shipments can take longer than expected due to customs clearance. However, you can track your order and see its current location at any time. If you need assistance tracking your package or have any questions, feel free to contact us at support@arawkan.com.

Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items. However, if you still wish to receive a refund for your order, we can certainly process the payment, provided that the claim is made within 30 days of the order date. For more details, please refer to our refund policy.